Returns & Refunds Policy

We accept returns within 30 days of delivery.

Please note that a 15% restocking fee applies to all returned items.

Eligibility

To be eligible for a return:

Items must be unused and uninstalled, with original tags and packaging intact.
You must provide proof of purchase (order number or receipt).
Returns sent without prior approval will not be accepted.

Email sales@element22.store with your order number, the item(s) you wish to return, and a brief explanation of the reason.
Once your return is approved, send the item(s) — at your cost — to:
Element 22
22 Strickland Street
Killara, Victoria 3691
Australia
Create your own shipping label and keep a copy of the tracking number.
Allow up to 10 business days after we receive your parcel for inspection and processing.

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect.

We’ll assess the issue promptly and work to resolve it.

The following items cannot be returned:

Need a different item?

Simply return the original product (once approved) for a refund and place a new order for the replacement.

For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Once your return is received and inspected, we’ll notify you of the approval status.

Approved refunds are issued to your original payment method within 10 business days.

Please note that your bank or card issuer may take additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved, please contact us at sales@element22.store.